Front Desk Associate(NGIS)(OC)




LOCATION OF POSITION:  Navy Gateway Inns & Suites Department, NAS Pensacola, FL


OPENING DATE:   01/01/2021                                                                          CLOSING DATE:   Open Continuous


POSITION:  Front Desk Associate/NF-0303-02                                                   SALARY RANGE:  $10.63 – 12.00/PH


EMPLOYMENT CATEGORY:  Flexible (May be scheduled to work up to 40 hours weekly. Will be required to work weekends, holidays, and evening/rotating shifts. No group benefits.)


AREA OF CONSIDERATION AND CANDIDATE SEARCH:  Applications will be accepted from all sources


DUTIES:  Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.

Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card

for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.

Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.


QUALIFICATIONS:  Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to front desk and/or reservation operations. Must be skilled in the use of a personal computer and various software programs. Must possess both math and reading skills.  Must be able to communicate in English both verbally and in writing with management, staff and guest. Experience handling large amounts of cash.


PHYSICAL DEMANDS AND WORKING CONDITIONS:  Work is primarily performed in an office environment. Requirements include extended periods of standing, walking, lifting and carrying objects up to 30 pounds. Work is primarily indoors in areas that normally have adequate heat, light and ventilation.